Shipping policy
Shipping Policy – Unit18
At Unit18, all products are made-to-order and carefully prepared before dispatch. Please review our shipping policy below.
1. Order Processing Time
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All orders are processed within 1-2 business days
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Since our products are made-to-order, processing may take slightly longer during high-demand periods
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Orders are not processed on Sundays or public holidays
2. Shipping Time
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Standard delivery time: 10–12 business days after dispatch
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Delivery timelines may vary depending on your location and courier service availability
3. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout
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Shipping fees are non-refundable
4. Order Tracking
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Once your order is shipped, you will receive a tracking ID via email or SMS
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You can track your order using the provided details
5. Delays
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Delivery may be delayed due to:
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Weather conditions
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Logistics issues
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High order volume
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Unit18 is not responsible for delays caused by courier partners
6. Incorrect Address
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Customers are responsible for providing accurate shipping details
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Unit18 will not be responsible for orders delivered to incorrect addresses provided by the customer
7. Failed Delivery / RTO (Return to Origin)
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If an order is undelivered due to customer unavailability or incorrect details:
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The order may be returned to us (RTO)
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Re-shipping will require additional shipping charges
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8. Damaged Package
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If you receive a damaged package, please:
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Record an unboxing video
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Contact us within 48 hours of delivery
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9. Contact
For any shipping-related queries, contact us at:
CLOTHINGSENTINEL.STORE@GMAIL.COM
Unit18 – Not for Everyone