Refund policy

Refund & Return Policy – Unit18

At Unit18, we focus on delivering high-quality products. Since all items are made-to-order, we follow a strict return and refund policy.

1. Eligibility for Returns

We only accept returns under the following conditions:

• The product is damaged or defective
• The product has a size issue (size mismatch from what was ordered)

No other reasons will be accepted.

2. Return Request Window

• You must raise a return request within 48 hours of delivery
• Requests made after this period will not be accepted

3. Proof Requirement

To process your request, you must provide:

• Clear photos of the product
• Unboxing video (mandatory for damage claims)

Without proper proof, the request may be rejected.

4. Return Process

• Once approved, we will arrange a return pickup or ask you to ship the product back
• The product must be unused and in original condition

5. Refund Policy

• Refund will be processed only after we receive and inspect the product
• Refund will be issued to your original payment method

6. Shipping Charges

• Shipping charges are non-refundable
• In case of return, applicable shipping costs will be deducted from the refund amount

7. Non-Returnable Cases

We do not accept returns for:

• Change of mind
• Wrong product selection by customer
• Minor color variation due to screen differences

8. Important Note

Unit18 operates on a made-to-order model. Each product is specially prepared for you, so we maintain a strict quality and return policy.

9. Contact

For any return or refund request, contact us at:
[clothingsentinel.store@gmail.com]

Unit18